Countering Terrorism and Violent Extremism at Facebook: Technology, Expertise and Partnerships

Published in: Tackling Insurgent Ideologies in a Pandemic World, Observer Research Foundation & Global Policy Journal (August 2020), Saltman – Chapter 14 (pages 80 – 85). Full publication accessible here: https://bit.ly/30o6dfu

At Facebook, we rely on a combination of technology, people and partnerships with experts to help keep our platforms safe. Even as governments, companies and non-profits have battled terrorist propaganda online, we’ve faced a complex question over the best way to tackle a global challenge that can proliferate in different ways, across different parts of the web.

Often analysts and observers ask us at Facebook why, with our vast databases and advanced technology, we can’t just block nefarious activity using technology alone. The truth is that we also need people to do this work. And to be truly effective in stopping the spread of terrorist content across the entire internet, we need to join forces with others. Ultimately this is about finding the right balance between technology, human expertise and partnerships. technology helps us manage the scale and speed of online content. Human expertise is needed for nuanced understanding of how terrorism and violent extremism manifests around the world and track adversarial shifts. Partnerships allow us to see beyond trends on our own platform, better understand the interplay between online and offline, and build programmes with credible civil society organisations to support counterspeech at scale. Continue reading